Support

We're here to help

Email us and a person will reply. We aim to answer within 2 business days.

Documentation

Install, connect, query, move data and automate.

Fixes for install, connection, license and keychain problems.

Pricing, the free year, platforms, privacy and teams.

So we can help on the first reply, include:

your MotionQL version (Settings → About) and operating system;
what you did, what you expected and what happened, with the exact error message;
the type of server: MongoDB version, Atlas, replica set or sharded, DocumentDB or Cosmos DB;
if useful, a diagnostics file from Settings → Diagnostics → Export diagnostics…. It's redacted, but review it before sending.

Never send passwords, connection strings with credentials, license keys or customer data.

Response goal: within 2 business days, usually sooner. This is a goal, not a guaranteed service level.
Account and license help: lost keys, renewals and team seats are handled on your account page; email us if something there doesn't work.
Feature requests are welcome. See what's already planned on the roadmap.

Found a security vulnerability? Please don't email the general address. Follow the security policy and write to security@motionql.com.